All items under 20Kg are sent via Australia Post. Our check out service will automatically calculate your postage costs on the type of postal service selected. Items over 20Kg are sent via various courier services. We select the most competitive service and provide you with a quote for your approval.

Products that require specialist safe removalists will require supply of the following information to assist quoting.

• Proposed model or models
• Suburb and State
• Steps/Lift Access
• Floor type/coverings
• Site specific OH&S requirements

If you would like a no obligation quotation on delivery prior to ordering contact us.

Payment Methods

We accept the following payment methods.

• Cheques (once cleared)
• Direct Deposit into our account.
• Australia Post Money Orders.
• 
• 
• by arrangement only.

Products will not leave our warehouse until payment in full is received and cleared our account.

Privacy Policy

ELOCKS is committed to complying with Australian Government Legislation (http://www.privacy.gov.au) governing privacy of personal information by businesses, to protecting and safeguarding your privacy when dealing with us. We do not sell or disclose client lists without permission.  Please contact us with any concerns you may have.

Sales Policy

Data listed may vary in production.

While all care is taken creating this site, from time to time we occasionally list information incorrectly. We endeavour to correct these mistakes when they come to our notice. If the goods do not match the description please contact our sales department with your concerns. Listing errors occasionally occur,  we reserve the right to cancel sales prior to delivery when our cost price is less than the price listed or where manufacturers have altered specifications.

We reserve the right to cancel sales prior to delivery without any correspondence, any monies paid will be returned under these circumstances.

Return Policy

Choose carefully when purchasing products from our website, email us with any questions, you are under no obligation when you email us. Only under certain conditions return of a product may be necessary. These are considered on a case by case basis.

Once these conditions are met it will be the purchasers responsibility to meet transport costs of the product back to point of origin.

Returning products can only be made once written authorisation is received by the purchaser. Application can be made by email.

Information..

• Special ordered/manufactured products cannot be returned.
• Some products may incur a restocking fee.
• Delivery fees are non refundable.

Warranty

Many concerns with products are most often inexperience in operation of the product. Our telephone customer service is provided by a qualified locksmith who will help you resolve any concerns you may have.

Individual manufacturers warranty applies on all products listed. Contact us for specifics.

In the event you do experience any problems we will endeavour to provide you with a satisfactory resolution as quickly as we can. Speak to or email our service coordinator to resolve any issues you may have.